Refund Policy (LetBe.ai)

Last updated: June 27, 2026

Summary

LetBe.ai sells prepaid wallet credits/top-ups used to run AI scenarios, hosted endpoints, speech-to-text, image processing, and apps built on the platform such as Truth by LetBe.ai. Because payment processors and AI providers may charge fees immediately, wallet top-ups are generally final once credits are delivered to your account.

Wallet top-ups are generally final

• Paid wallet top-ups are prepaid digital credits and are generally non-refundable once credited to your LetBe.ai wallet, except where required by applicable law.
• We may approve refunds only for duplicate charges, failed delivery of credits, clear billing errors, unauthorized transactions, legal requirements, or exceptional cases we approve at our discretion.
• Where legally allowed, any discretionary refund may be reduced by non-refundable payment processor fees, chargeback fees, taxes, currency conversion costs, bank fees, or other third-party costs that LetBe.ai cannot recover.
• We may decline refund requests when there is evidence of abuse, fraud, policy violations, excessive consumption followed by refund requests, or attempts to avoid payment processor or AI usage costs.

Spent credits

Credits already spent on AI model calls, token usage, audio transcription, image generation, hosted execution, or scenario processing are generally non-refundable because third-party provider costs and platform processing costs are incurred when the usage happens.

Free, bonus, trial, and guest credits

Promotional credits, free credits, signup bonuses, guest credits, beta credits, coupons, or trial balances have no cash value, cannot be exchanged for money, and are not refundable.

Duplicate charges and service issues

If you believe there was a duplicate charge, failed top-up, incorrect wallet credit, billing error, unauthorized transaction, or service issue that prevented normal use, contact us promptly. We will review the account, payment records, and usage logs.

Subscription plans

• Monthly credits expire: Credits granted by a subscription plan are added to your monthly bucket and expire at the end of each billing period. Expired monthly credits have no cash value and are not refundable.
• Cancellation: Canceling a subscription stops future renewals. You keep your plan credits and perks for the remainder of the paid period. No refund is issued for the unused portion of the current period.
• New subscriptions: You may request a refund for a subscription charge within 48 hours of being billed, provided you have consumed fewer than 1,000 monthly credits from that period's grant. Requests outside this window or where credits have been substantially used are generally not eligible.
• Yearly plans: The full annual amount is charged upfront. Refunds on yearly plans are evaluated within 7 days of the initial charge; subsequent renewal charges follow the 48-hour window above.
• Renewals: If you did not intend to renew, contact us within 48 hours of the renewal charge and before significant credit use. We may approve a refund at our discretion.
• Mandatory consumer protection laws of your jurisdiction take precedence where applicable.

How refunds are processed

Approved refunds are returned to the original payment method when possible. Refund timing depends on the payment processor, card network, bank, and currency. We may need to disable or reduce wallet balance, guest credits, hosted access, or related usage if a refund is issued.

Requesting a refund

To request a refund, email your account email, payment date, payment amount, payment processor if known, and reason to [email protected].